Community and Stakeholder Engagement

Community and Stakeholder Engagement

Approach

I have extensive experience working with many different types of stakeholder. Whether supporting HIV/AIDs volunteers in East London, or helping to deliver corporate team building events for Coca-Cola or the British Foreign Office, I was learning how to engage people and build trust. I just didn’t think of it as ‘stakeholder engagement’. That all changed when I became Learning and Development Manager at The Environment Council (UK) where we pioneered multi-stakeholder dialogue. Whatever words we use to describe engagement activities, wherever people are working, and no matter what they do, the ability to identify and build trusting relationships with key stakeholders can make the difference between success and failure. I use used a range of participatory tools and methods, including World Café and Open Space, that help people to make their voice heard, and also listen to others with different perspectives. What I have learned is that over reliance on tools and techniques can get in the way of authentic and collaborative conversations. The important thing is to create an environment where people feel comfortable, and are able to not only to make themselves heard, but also have time to listen and the confidence to be curious.

You can find out about some work I’ve done in this area here: